Longview: (903) 295-1680 • Carthage: (903) 690-9924 • Marshall: (903) 938-5200 • Winnsboro: (903) 342-9100
24 Hour Services
Hospice care can be contacted 24 hours per day, seven days per week. We
are committed to being there for you during a crisis and don’t want you to
feel you are alone. Please call if you need help. Please be patient as we
respond to your needs.
The office is open 8:00 AM to 5:00 PM Monday through Thursday and 8:00
AM to 4:30 PM on Friday excluding holidays. A nurse is on-call whenever
the office is closed. Call the main office number and leave a message with
our answering service. Make sure you leave your name, the patient’s name,
the phone number you can be reached at and a brief explanation of your
question or problem. The nurse will be paged immediately and will call
you back as soon as possible. Our goal is to return all calls in less than
15 minutes. Please leave a phone line open so the nurse can reach you. If
you ever find that our normal communication system is not working, you
may call BB Answering Service at (903) 757-1030.
Phone: (903) 295-1680
Toll Free: (800) 371-1016
Hospice Medical Director
Dr. Robert Sansom Medical Director of Heart’sWay Hospice
Dr. Gerald Akpassa Assistant Medical Director/Carthage
Dr. Lawrence Roe Assistant Medical Director/Longview
Dr. Bart Pruitt Assistant Medical Director/Winnsboro
The Medical Directors oversee all medical services of the agency and:
• Consult with attending physicians regarding pain and symptom control
• Review patient eligibility for hospice services
• Act as a medical resource and as a liaison with physicians and the
Each patient must have an attending physician who is licensed to practice
in the state of Texas. The patient is free to choose their own attending
physician. We can provide referrals to area physicians if needed or a
Heart’sWay Hospice Medical Director can serve as your attending physician
at your discretion.
The hospice works with the physician in determining medical care related
to the terminal illness, in prescribing medications and treatments and in
determining the best plan of care.
For Medicare and Medicaid patients, the attending physician may bill as
usual for his/her services. If another physician, other than the attending, tries
to bill Medicare or Medicaid for services related to caring for the terminal
illness, their claims will be denied. However, any physician may provide
care and bill for a condition that is not related to the terminal illness.